We all know there’s no place like home. We can help you to stay in your own home, connected to your community and in control of your lifestyle. With a Home Care Package, you’re in the driving seat, we’re just here to offer support and a helping hand.
Home Care Packages are allocated following a My Aged Care assessment and allow flexibility and choice to receiving home services. Recipients have full control of the type of service, when and how it’s delivered and by whom. We work together with you to plan and tailor the services you want. The best part is, you can change these services as and when you like, we’re here to support you in every way.
How do I get a Home Care Package?
We’ve provided super-easy steps for you to follow, so you can find out more about the kind of support you can access.
I already have a Home Care Package approval letter.
If you’ve already received your approval letter, you will need to choose your preferred home care provider. You will have to act quickly as you have 56 days from the date your package has been assigned to find a provider and enter into a Home Care Agreement. If you need extra time to decide, an extension can be given through My Aged Care. Call Suncare on 1800 786 227 if you need help to get an extension.
How do I change to use Suncare services?
If you’re looking to change to Suncare from another provider, we can walk you through the process. We’ll make it as easy as possible and ensure your services continue through the transition. Just give one of our friendly customer service team a call, they are experts on this and can guide you through the simple steps.
Whatever your enquiry, our customer service team are there to talk with you. Call us on 1800 786 227.