What the new Aged Care Quality Standards mean for you as a consumer

Quality Standard Diagram
09 May 2019

From 1  July 2019, the Aged Care Quality and Safety Commission will expect aged care providers to comply with the latest Aged Care Quality Standards. These eight new standards will guide consumers and organisations to ensure everyone receives quality care.

The Eight Aged Care Quality Standards – consumer outcome

  1. Consumer dignity and choice – I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
  2. Ongoing assessment planning with consumers – I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and wellbeing.
  3. Personal care and clinical care – I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
  4. Services and support for daily living – I get the services and supports for daily living that is important for my health and wellbeing and that enable me to do the things I want to do.
  5. Organisations service environment – I feel I belong and I am safe and comfortable in the organisation’s service environment.
  6. Feedback and complaints – I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
  7. Human resources – I get quality care and services when I need them from people who are knowledgeable, capable and caring.
  8. Organisational Governance I am confident the organisation is well run. I can partner in improving the delivery of care and services.

These new standards are contained in the Quality of Care Amendment Principles 2018. You can watch the video or download print version fact sheet here. Aged care providers will continue to be assessed and monitored against the current standards until 30 June 2019.

What this means for you
You have the right to quality aged care services in your own home. Suncare’s services complement and support your lifestyle. To ensure the care you receive works for you so you can feel safe, cared for and respected while you remain independent at home. The Aged Care Quality and Safety Commission will expect all aged care organisations to be compliant with the new standards, so you can be confident with the care you choose.

If you’re a Suncare customer and you have a concern about your care, please call our customer service team Suncare on 1800 786 227. Alternatively, you can speak to the Aged Care Quality and Safety Commission on 1800 951 822.

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