Steps to Accessing My Aged Care

Suncare is here to help

Approved provider of Home Care Packages and the Commonwealth Home Support Programme.

We understand how overwhelming it can be navigating this system, that's why Suncare offers support and guidance throughout the process to ensure your journey is as smooth and stress-free as possible. 


Already have a Home Care Package and want to change to Suncare? 
You can change Home Care Package providers whenever you like. You will need to let your current provider know the date you want to stop receiving their home care services before you change to Suncare. Contact us and we'll organise a Care Coordinator to visit you and discuss your needs.

Did you know?
At Suncare we understand that sometimes you would like a little extra help on top of what you already receive, that is why we also offer a Fee for Service. Please call us if you would like to discuss.

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1. Call My Aged Care

My Aged Care (MAC) will organise a referral for a local assessor to contact you.

Depending on your initial discussion with MAC, the assessor will come to your home from either the Aged Care Assessment Team (ACAT) or the Regional Assessment Service (RAS). 

Call My Aged Care (MAC) on 1800 200 422 

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2. Your Assessment

You will receive a call from either the ACAT or RAS team to schedule an appointment for an assessor to visit you at home.

The Aged Care Assessment Team will assess your eligibility for more complex home care such as:

  • Home Care Package (HCP)
  • Short Term Restorative Care (STRC)

The Regional Assessment Service will assess your eligibility for the Commonwealth Home Support Programme (CHSP)

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3. Assessment Day

Your assessor will visit you at your home on the day of your scheduled appointment to discuss your current needs and goals.  

What to have ready on your assessment day:

  • Medicare Card
  • One other form of ID (drivers licence/DVA card)
  • Any referral forms (e.g. GP referral)
  • Details of previous services
  • List of medication
  • List of health conditions 
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4. Assessment Outcome

Depending on the outcome of your assessment, you may now be eligible to receive home care services.

If you have nominated Suncare for your services, MAC will inform us. 

ACAT Assessment Outcome

You’ll receive a letter with the outcome of your assessment. If eligible for a Home Care Package, you’ll be placed on the national queue. When you reach the front of the national queue, you’ll receive a confirmation letter from your assessor to explain the details of your Home Care Package and start date.


RAS Assessment Outcome

If you’re eligible for CHSP, Suncare can schedule a time to discuss your approved services.

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5. Home Care Package Services

Your letter will have a unique referral code which you can give to your chosen home care provider.

We can now schedule a time to visit you to discuss your choice of services. 

 Please contact Suncare, we can activate your package for you.