Frequently Asked Questions

Can you provide services in my area?

If you would like to see if Suncare can offer services in your area, please call one of our friendly team members on 1800 786 227 who will be able to advice the best options for you.
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How can Suncare help at home?

Suncare can help you navigate My Aged Care . Once you have been assessed and approved for care you will have to let My Aged Care know who you recommend as a care provider. If you select Suncare, we...
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How do I access services?

Suncare can help you through the process of accessing the services you need, by connecting you with the Australian Government's My Aged Care program. My Aged Care will assess your individual needs and...
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I am a carer and I need respite

Suncare’s in-home respite care provides support for you, whether respite is needed at your own home or at your loved ones', the service can be tailored to suit your needs. Please read more information...
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I have a Home Care Package, can I use Suncare's services?

Home Care Packages are now delivered on a Consumer Directed Care (CDC) basis. This means you (and your carer) have more choice and control, not only over what services are delivered but where and when...
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I live alone and would like some social support

If you need help to leave your home and connect with the community, our staff can help you participate in day to day activities. Visits from our Suncare staff can bridge the gap to community life...
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My parents need help at home

To find out where to start looking for support for your parents, simply call one of our friendly staff members. They will guide you through the process of accessing the services your parents need, by...
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What is a Home Care Package?

The four levels of Home Care Package support are: Level 1 basic care requirements Level 2 low-level care requirements Level 3 intermediate care requirements Level 4 for high-level care requirements...
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What kind of services does Suncare provide?

We can activate your services to meet your needs and goals as well as help you manage your care and services. Suncare can be there for all your home needs for more information, please visit our...
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Call us on 1800 786 227 or