Royal Commission into Aged Care Quality and Safety

Royal Commission into Aged Care Quality and Safety

The provision of quality care to help make people’s lives better is central to Suncare’s operations and we welcome the Royal Commission into Aged Care Quality and Safety and other initiatives that aim to improve service provision for anyone receiving care.

The Royal Commission into Aged Care Quality and Safety was established on 8 October 2018 following more than 5,000 submissions received from aged care consumers, families, carers, aged care workers, health professionals and providers.

The Royal Commission will primarily look at the quality of care provided in residential and home aged care for senior Australians. It will also include young Australians with disabilities living in residential aged care facilities.

The Royal Commission's interim report is expected to be provided by 31 October 2019, with the final report planned to be released by 30 April 2020.

The Commission’s Terms of Reference

  • The quality of aged care services provided to Australians, the extent to which those services meet the needs of the people accessing them, the extent of substandard care being provided, including mistreatment and all forms of abuse, the causes of any systemic failures, and any actions that should be taken in response;

  • how best to deliver aged care services to:

    1. people with disabilities residing in aged care facilities, including younger people; and

    2. the increasing number of Australians living with dementia, having regard to the importance of dementia care for the future of aged care services;

  • the future challenges and opportunities for delivering accessible, affordable and high quality aged care services in Australia, including:

    1. in the context of changing demographics and preferences, in particular people's desire to remain living at home as they age; and

    2. in remote, rural and regional Australia;

  • what the Australian Government, aged care industry, Australian families and the wider community can do to strengthen the system of aged care services to ensure that the services provided are of high quality and safe;

  • how to ensure that aged care services are person-centred, including through allowing people to exercise greater choice, control and independence in relation to their care, and improving engagement with families and carers on care-related matters;

  • how best to deliver aged care services in a sustainable way, including through innovative models of care, increased use of technology, and investment in the aged care workforce and capital infrastructure;

  • any matter reasonably incidental to a matter referred to in paragraphs (a) to (f) or that [the Commissioners] believe is reasonably relevant to the inquiry.

For further information about the Royal Commission into Aged Care Quality and Safety

Further information about the Terms of Reference, as well as plans for submissions and hearings, can be found on the Royal Commission website.

If you or a family member have immediate concerns please contact the Aged Care Quality and Safety Commission on 1800 951 822 or you can lodge a complaint online.

If you would like to discuss care options and services for yourself or a family member, please contact the Suncare team today on 1800 786 227. We can provide information on the variety of services and extensive in-home care options available through Suncare.

Call us on 1800 786 227 or