Services spotlight


Would you like to reconnect with your community and help others to do the same?

As a Suncare volunteer you will work with compassionate, like-minded people who share your drive to help carers, and their care recipients, to feel empowered in their homes and neighbourhoods. Share your availability and skillset, and we will match you with a volunteering role that is guaranteed to be fun and fulfilling

Whether you are just starting out in the workforce or transitioning to retirement, volunteering is a wonderful way to meet people, learn new skills and be appreciated for the unique gifts you bring to a caring role.

Suncare volunteers must qualify for a National Police Check, Yellow Card and Restricted Driver Authorisation. Once these criteria have been met, Suncare provides full training and orientation for volunteers.

For more information phone 1800 786 227 or email

Regional Assessment Service

The Regional Assessment Service (RAS) provides face-to-face assessments for older people seeking entry-level support at home. 

If you are seeking to access aged care services please contact the My Aged Care contact centre to discuss your needs. You will then be referred for either a home support assessment (conducted by RAS) or a comprehensive assessment (conducted by the Aged Care Assessment Team).

If you are seeking to access entry level support at home, you will be referred for a RAS assessment and a Home Support Assessor will complete the assessment using the National Screening and Assessment Form via the My Aged Care assessor portal. The RAS assessor will work with you to develop a support plan that reflects your aged care needs, goals and preferences, with a wellness and reablement focus. 

How to refer:

  • Call the My Aged Care Contact Centre on 1800 200 422 (open Monday-Friday 8am-8pm and Saturday 10am-2pm)
  • Service providers and health professionals can also refer online via the My Aged Care website

For more information about RAS and My Aged Care visit the Department of Social Services website.

Allied Health - Occupational Therapy

Our Occupational Therapists have a wide scope of practice and most commonly work with older people in the community who access Transition Care Services, Department of Veteran’s Affairs services (RAP Equipment Program, Homefront Assessments), Home and Community Care (HACC) funding or privately-funded assessment and intervention. These include:

  • Falls prevention and education training
  • Energy conservation techniques
  • Behavioural management strategies
  • Upper limb assessment and rehabilitation following injury or general de-conditioning
  • General mental health/psychosocial needs
  • Major/minor home modifications
  • Equipment prescriptions for items such as wheelchairs or mobile shower commodes
  • Activity of daily living assessment and retraining
  • Cognitive assessment and retraining
  • Supporting clients toward independent community access


Suncare's counselling team is focused on providing assistance to those affected by or caring for someone with a disbility, mental illness,chronic condition or who is frail aged.Suncare can assist with:

  • Health and wellbeing
  • Emotional support
  • Grief and loss issues
  • Practical problem-solving techniques
  • Managing stress
  • Transition issues
  • Goal setting
  • Self care

Suncare offers counselling through:

  • Face-to-face counselling
  • Telephone counselling
  • Counselling for young carers
  • Carer luncheons
  • Care Connnect groups

If you are interested in finding out more information on the above services please contact your local office.

    Young Carers

    Young Carers are children or young adults who help care for a family member who has an illness, a disability, a mental health issue, is frail aged or has an alcohol or other drug-related problem. Young Carers might assist with:

    • shopping, cooking and cleaning
    • paying bills
    • accompanying their family member to medical appointments
    • social supports and community access
    • helping their family member with personal care
    • managing medications
    • providing emotional support

    The Young Carers Program supports Young Carers who need help staying at school or sustaining their caring role. It recognises the valuable role Young Carers play in the community and aims to support them in any way we can, including:

    • respite – taking a break
    • help at home
    • tutoring
    • group activities with other Young Carers including day trips and camps 
    • information about available services and guided referrals
    • advice and counselling
    • someone to talk to
    • talking to teachers about the best ways they can support Young Carers in the classroom

    For more information call 1800 052 222 and have a chat with your local Young Carers Program Support Facilitator.