Veterans Home Care Program

Services for Eligible Veterans

Veterans Home Care (VHC) services are provided on the basis of assessed need and are delivered through an arrangement with State and Territory governments. In addition to the wide range of health services provided by Department of Veterans Affairs, the Veterans Home Care program provides eligible members of the veteran community with access to the following services:

Domestic assistance

• This includes assistance with domestic chores, such as help with household cleaning, dishwashing, clothes washing and ironing. Domestic assistance may include help with meal preparation if this service is not being provided separately.
• Trained staff can assist you at your home with household cleaning and domestic duties including unescorted shopping, assistance with meal preparation.
• All duties are performed within the time you, as a recipient of the VHC service, are allocated.
• You supply the required equipment and cleaning products. We supply the friendly, professional staff.
• Before your service commences a care plan will be developed based on your needs and will outline the time and agreed tasks.

 



Home and Garden Maintenance

The focus of home and garden maintenance is to minimise environmental health and safety hazards that impact on the veteran. To keep the home safe and habitable, it may involve minor maintenance or repair work, which may be carried out by a handyman, but that does not require a qualified tradesperson. Tasks may include changing light bulbs and tap washers, installing batteries in smoke alarms, gutter or window cleaning, where a safety hazard presents, or other tasks within the approved hours of service and as agreed between the veteran and the service provider.

 

Home and garden maintenance does not include major repairs or services requiring a qualified tradesperson such as gutter replacement, major landscaping or garden tasks such as tree-felling or tree removal. Garden tasks such as branch lopping, lawn mowing and pruning, can only be undertaken if an environmental health or safety hazard exists. Routine, cosmetic or ornamental gardening services such as weeding and maintenance of flower beds and regular lawn mowing, or pruning of roses are not available.

 

Home and garden maintenance does not include provision of materials.

Contact your nearest Veterans Home Care office on 1300 550 450

 

For all emergency and carer respite information and support services please Contact your nearest Commonwealth Respite and Carelink Centre on 1800 059 059* Freecall (*except from mobiles) on 1800 059 059*