We also appreciate your feedback and comments

Please provide comment on our Direct Respite Services staff and services and on the other services we specifically organise for you so we can ensure quality services are provided for all our clients.

We will not discriminate against any individual who makes a valid complaint. All complaints are followed up immediately by Senior Management staff and information and comments remain confidential as we accept that we cannot improve our services unless the people who receive the service tell us for example if:

• the staff member did not arrive or was very late and did not ring you
• you had a personality clash with the staff member
• when a service is not delivered at an acceptable level of health and safety

Contact our Intake staff on 1800 052 222 (Freecall except for mobiles) if you would like to discuss anything about a complaint, to make a positive comment or your support and respite issues.

Suncare Community Services promote quality services and programs through ongoing monitoring, evaluation and reviewing of its services ensuring continuous improvement across all programs.