Emergency After Hours Service

The Commonwealth Respite & Carelink Centre provides a free service for carers needing to access short term personal care and in-home support in emergency situations occurring outside regular office hours (between 5pm and 9am week days, at weekends and on public holidays).

The service can be accessed directly by calling us on 1800 059 059 to be connected to the Emergency After Hours Service.

The call will be answered by an on-call Support Officer from Direct Respite Services who will discuss the most appropriate response to the situation. This could include providing immediate in-home support if needed.

The Emergency After Hours Direct Respite Service can assist carers in times of emergency or crisis.

What is an emergency?

An emergency is an unplanned situation that requires immediate action eg:

• A carer being called away urgently without being able to make alternative care arrangements.
• A carer having been kept up for consecutive nights and urgently needing a break.
• A carer becoming seriously ill overnight, or on a weekend and needing immediate in-home support for the person being cared for.
• A carer being admitted into hospital and urgently needing immediate in-home support for the person being cared for.

 

The service can be accessed anytime day or night directly by calling us on 1800 059 059