Carer Respite Client Intake

Intake is the first point of contact for carers and service providers when they contact the Commonwealth Respite & Carelink Centre and Direct Respite Services.

Our Intake process aims to ensure timely and responsive:

• support and advice is provided to carers and service providers on carer issues
• arrangements for emergency respite services for carers

When a Client or Carer phones our services Intake staff can provide information, advice and emotional support as well as assistance with accessing emergency respite.

The Intake staff will quickly assess your needs and determine who you need to talk to and put you through to a Support Facilitator or Intake Officer to arrange what is required including emergency, short term in-home support services where necessary or assist with other enquires.
The Support Facilitator may also be able to arrange Residential Respite or Cottage Respite as appropriate.

For AFTER HOURS EMERGENCY access to short term in-home support in emergency situations occurring outside business hours, please call our After hours staff on 1800 059 059. (Freecall except from mobiles)

During regular office hours (between 8am to 5pm) professional qualified staffs are available for services, information and support on:
1800 059 059 (Freecall except from mobiles).