Service providers have a responsibility to provide services in accordance with the following service standards objectives.

1. Access to Services

To ensure that each consumer’s access to service is decided only on the basis of relative need.

2. Information and Consultation

To ensure that each consumer is informed about his or her rights and responsibilities and the services available, and consulted about any change required.

3. Effiicient and Effective Management

To ensure that consumers receive the benefit of well-planned, efficient and accountable service management

4. Co-ordinated Planned and Reliable Service Delivery

To ensure that each consumer receives coordinated services that are planned, reliable and meet his or her ongoing specific needs.

5. Privacy, Confidentiality and Access to Personal Information

To ensure that each consumer’s rights to privacy and confidentiality are respected, and he or she has access to personal information held by the agency.

6. Complaints and Disputes

To ensure that each consumer has access to fair and equitable procedures for dealing with complaints and disputes.

7. Advocacy

To ensure that each consumer has access to an advocate of his or her choice.